At CBD Enterprise, we strive to maintain the highest standards of accuracy, fairness, and transparency in our content. We take complaints seriously and have established a process to address and resolve any concerns regarding our editorial content.
Complaint Submission
If you believe that any content on CBD Enterprise breaches our editorial standards or contains factual inaccuracies, you can submit a complaint by emailing us at complaints@cbdenterprise.co.uk.
Complaint Procedure
Upon receiving a complaint, we will:
- Acknowledgment: Send an acknowledgment of your complaint within [X] business days.
- Investigation: Conduct a thorough review of the content in question by our editorial team.
- Resolution: Take appropriate action based on the findings of our investigation. This may include correction, clarification, or removal of the content, as necessary.
Information Required
Please include the following information in your complaint:
- Your name and contact information.
- A clear description of the content and specific concerns (e.g., factual inaccuracies, ethical violations, etc.).
- Supporting evidence or references that substantiate your complaint (if available).
Editorial Standards
Our editorial standards encompass:
- Accuracy: Providing factually correct and verified information.
- Fairness: Presenting balanced viewpoints and representing diverse perspectives.
- Integrity: Adhering to ethical guidelines and industry best practices.
Response Time
We aim to respond to complaints within [X] business days of receiving the initial complaint. However, more complex issues may require additional time for thorough investigation.
Appeal Process
If you are dissatisfied with our initial response or actions taken, you may request a review or appeal by contacting appeals@cbdenterprise.co.uk. Appeals will undergo further assessment by senior editorial staff.
Contact Us
If you have any queries regarding our Editorial Complaints Policy or wish to file a complaint, please reach out to us at complaints@cbdenterprise.co.uk.